Privacy Policy

Mulb respects the privacy of every family that uses the app and every office registered on it, and is committed to protecting the personal data collected and processed when using the app, in line with the laws and regulations in force in the State of Qatar. Data collection is limited to what the platform needs in order to run the service, deliver your request to the office concerned, and keep you informed of its status.

When you create an account or use the app we may collect: your phone number, to verify your identity through a one-time code sent by SMS; your name as you enter it; your preferred language; the workers you have added to favourites; the history of requests and interviews you have sent; and any ratings you have written. We do not ask for card details, and no payment is taken inside the app.

When you send a request or book an interview, the office concerned receives only your name, your contact method, the message you wrote and the details of the request — and only as far as is needed to reply to you. No office can see your favourites, or any request you sent to another office.

If you allow notifications, we store your device notification identifier so we can alert you when an office replies or the status of your request changes. You can turn notifications off at any time in your device settings, and the identifier is removed from your account when you sign out.

We automatically collect limited technical data such as device type, operating system, app version and error logs, in order to detect faults, improve performance, and protect the platform from misuse.

Your personal data is not sold, rented, or shared for marketing purposes with any third party. It is shared only with the office you contacted, with the technical service providers the platform relies on to operate, or in response to a lawful request from a competent authority in the State of Qatar.

You can delete your account at any time from the Account screen inside the app. On deletion your personal data is removed from the platform, except records that must be retained for legal or accounting purposes for as long as the law requires.

For any privacy question, or to request a copy of your data, contact us using the details published on the About screen inside the app.